6 Reasons Why Website Design is Best Left to a Web Design Agency

author image Written by: Content Team           Categories - Digital Marketing

Ottawa Web Design If you’ve neglected to invest the resources to update your website, and the business that you’ve worked so hard to build and nurture is represented by an outdated, poorly designed site that makes it next to impossible for users to find what they’re looking for, then it’s highly recommended that you turn to a reputable web design agency in Ottawa, or in your city, for help. Here are six reasons why we believe web design is best left to the professionals: 1. First impressions matter According to Conversion XL it takes only one tenth of a second for a visitor to form a first impression about your website, and first impressions are 94% design related. It’s also proven that a good first impression leads to visitors spending more time browsing through your site. This means that an attractive design and an easy-to-navigate architecture translates into a greater chance of someone finding what they’re looking for, and a visitor converting into a lead. Unless you’ve got great graphic and coding skills, having a web design agency is your best bet for getting an exceptional website that will leave a positive, lasting first impression. 2. Increase credibility An experienced web design agency will have developed hundreds of great websites. With an eye for design and experience with the best usability features and functionality, they know that good design means easily accessible information, and credibility is gained by adopting these basic policies:

  • A clear identity – disclose mission and purpose, physical location and ownership.
  • Advertising and sponsorship – distinguish advertising from news and information, disclose relevant business relationships and identify sponsors.
  • Customer service – disclose relevant financial relationships with other sites, any relevant fees, state and enforce transaction policies.
  • Corrections – mark content with its published date, in the case of ecommerce sites, it should state the policy on a consumer’s rights.
  • Privacy – policies should be easy to find and clearly, simply stated. A site should also disclose how personal data from visitors and customers will be used, and it will provide an opt-out alternative.

3. Increase conversion Studies on websites and landing pages conclude that certain website elements are proven to increase conversion. After all, you don’t want visitors to simply visit your site, you want to convert them into customers. A good web design agency will work with you to understand your business objectives, the goals of your website, and according to KISSmetrics–a blog about analytics, marketing and testing–how to include key c-o-n-v-e-r-s-i-o-n elements, such as:

  • C = Clear Call to Actions
  • O = Offers
  • N = Narrow Focus
  • V = VIA: Very Important Attributes
  • E = Effective Headlines
  • R = Resolution-Savvy Layout
  • T = Tidy Visuals
  • S = Social Proof

4. Mobile friendly web design Now that more and more people are browsing on their tablets and smart phones, it’s critical to capitalize on this traffic and have a mobile-specific version of your website. The absence of a responsive or non-specific mobile design often results in frustrated visitors quickly navigating away from your site. Working with a web design agency means that they’ll have the technical expertise to build a mobile friendly or adaptive site, which loads quickly, adapts to various sized devices, and is also SEO optimized. 5. Brand recognition Did you know that smart web design can increase brand recognition and possibly increase visitor retention on your website? If the design of your company’s website is consistent with the look of your brick and mortar business, then it’ll be easily recognizable by those who visit you online. The consistency in the branding will create trust and confidence. 6. User experience Finally, another reason to have a web design agency create your company’s website is that they will implement tried and tested, user-centric design elements. Having built numerous sites allows a design agency to know exactly what works, and what doesn’t. A great designer will intuitively know which elements can persuade a user to taken one action versus another, and through design they can influence the behaviour and actions of a website visitor. The result will be a website that focuses on bringing online success and profitability for your business. The web design world is vast and there are many companies who promise beauty and glory. Just be sure to have your new website designed by an agency in Ottawa, or in your city, which will listen to your needs, and that works together with you–as a business owner your input is critical to a successful new website design!

Content Team

Mueller: Web Pages Should Have “Some Content” Above the Fold


Content creators may wonder whether Google views content ‘above the fold’ on websites as more important for its search results. Fortunately, Google’s Senior Webmaster Trends Analyst John Mueller provided clarification during a recent livestream.

During an episode ‘SEO Office Hours,’ Mueller’s Google Hangout series, a viewer asked Mueller if Google paid more attention to content above the fold. The viewer shared that they were aware of a website that moved their content from below the fold to above, and found that they SERP rankings improved instantly.

‘Above the fold’ refers to what is visible instantly upon clicking on a webpage – in other words, the top of the page. Anything on the page that requires the user to scroll to view is ‘below the fold.’

Search Engine Journal explains that, previously, Google would prioritize content above the fold on webpages when analyzing them for SERPs. Google has since switched to AI and natural language processing to analyze the entire page – not just what is above the fold.

So, does Google really prioritize content that is above the fold?

Not entirely, Mueller explains:

“The main thing is that we want to see some content above the fold,” Mueller said on the livestream. “A part of your page should be visible when a user goes there.”

Mueller provided an example of a page that wouldn’t be received well by Google.

“If a user goes to your website and they just see a big holiday photo and they have to scroll down a little bit to actually get content about a hotel, then that would be problematic for us,” he said. “But if they go to your home page and they see a hall of fame photo on top and also a little bit of information about the hotel – for example, for a hotel site – that would be fine.”

Mueller’s ultimate answer?

“It’s not purely that the content has to be above the fold. But… some of the content has to be.”

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How Design Brands Your Story


Using Story Telling and Creative Design to Strengthen Your Brand

For any business, your website is one of the most influential aspects of your branding. Think of it as the face of your brand, or the hub where everything related to your business and branding exists. Considering the fact that 81% of customers do research online before making any purchases, your website is where your brand will make its first impression on a customer or potential client. Therefore, your website is the best opportunity to present your brand’s story to the world. Ask yourself the following questions:

  • What does my website say about my business?
  • Does my website communicate my brand’s story well?
  • Does my website’s design give a strong sense of my brand?

If you find yourself struggling to come up with answers to these questions, then it may time to look into designing a website that will take users on a journey that they will remember while keeping your brand top of mind.

How Stories Create Trust – And Why Trust Matters

One of the best ways to build trust with potential clients and customers is through your brand story. The story of your business should illustrate how your company came into existence and its mission going forward. By properly communicating this message, you are more likely to gain the trust of the consumer. But why is having this kind of trust between a business and consumer so important? Brand trust is now more critical than ever as consumers have options thrown at them left, right and centre. What was once a decision between two to three companies is now of hundreds. And because there is so much choice, customers are now asking themselves, “why should I buy from you?” By answering this question with a compelling story, you can help build that trust of the customer and earn their business.

How to Build Trust Through Storytelling

woman holding a computer open to the homepage of Sinders Bridal House
Telling a visually enticing story that connects with readers can help to produce trust. But for you to gain this trust from the get-go, your storytelling needs to have certain crucial elements. These elements include:


The story of your brand is inspired by the people who contribute to the company’s growth and success, which is why your narrative shouldn’t be thought of merely as a marketing tactic. People trust other people, so your story should be personality-driven. Doing so will present the reader with someone real that they can trust.


Your brand story should cover three main points and follow this progression:

  • BeginningThe problem. Explain the problem you have been presented with and how you set out to solve it.
  • Middle – The solution. Describe how you went about solving the problem at hand.
  • End – The success. This is where you talk about the outcome and how you found success by tackling the initial challenge.

That’s it and nothing more. The simpler the story, the better, because the more you try to cram in, the quicker you lose momentum. It’s also scientifically proven that our brains are better able to process simpler pieces of content. Plus, the more complex the story, the quicker a customer’s trust starts to break down.

3 Ways Design Helps Tell Your Story

Compelling brand storytelling is nothing without precise, thoughtful presentation. Design and storytelling are dependant on one another to help your brand stand out from the pack and present an engaging story. In fact, users are more likely to trust your brand and convert if you have a well-designed website. Therefore, you should aim for your web design to humanize your brand and create an interactive experience that builds brand loyalty. Here are some examples of how you can use design to better tell your story.

1. Creative Design Elicits Emotion and Builds Trust

Words alone are not enough to engage an audience without visual elements to support them. And vice versa. Having a clean, cohesive web design helps build trust in your business and brand. By presenting information in a clear, enticing way, customers or clients will come to trust that you know what you are doing. Here are some design elements that help improve user trust:

  • White space
  • Testimonials
  • Business details (phone number, office location, and email)

  • Terms and conditions
  • Privacy statements
  • Industry seals
  • Memberships

You can also build an emotional connection by choosing certain imagery, colours, and logos that are appealing to consumers.

Does your site make you this excited?
In particular, the colours you select to represent your business plays a huge role when it comes to branding. Colours will set the tone and convey certain emotions, so take some time to decide which colour will best represent your brand. Remember to be consistent with utilizing it throughout your web design, social media presence, and overall branding. Choosing certain colours makes a difference between building on your users’ excitement or invoking a feeling of tranquillity, empathy, or delight. And remember – other cultures have diverse interpretations of certain colours. Therefore, having a solid understanding of your target market is especially important if you have an international customer base.

2. Consistency

Above all else, when it comes to your branding, you want your business to stand out and be memorable. One of the main ways to achieve this is by being consistent with your tone and messaging along with colours and design across all your output. This should also extend to your social media and emails.

3. Making Your Website More Accessible

Taking into account the fact that mobile devices account for nearly half the time that people spend on the internet today, the chances that someone is checking out your website on their phone is very high. Creating a positive user experience is extremely important, so it’s crucial that your website and design is optimized for mobile use.

Landing Pages

When it comes to your website, think of the landing page as the first chapter and the conversion page as the last. When the customer lands on your target page, it should initiate a storyline that draws them in and piques their interest through an emotional response. As you take them through each stage of the journey heading towards the conversion page, you should be adding a new chapter to the story. With each step, you need to be hitting the emotional trigger that makes them relate to the story so that by the end, they decide to take the final step and make a purchase, place an order, opt-in etc.


If you’re designing a single landing page, then you need to make sure that you can tell the full story on that one page. The layout will be fundamental to the success of the campaign. You will also need to think about video placement and consider the following:

  • Where will the main headlines be?
  • When will you introduce the solution or answer to the problem or question?
  • How will you illustrate the key points? (icons, stock photos, sales videos, webinar slideshows, etc.)

Link Structure

To create a compelling storyline, it’s important to map out your link structure before finalizing anything. Each page that the customer lands on should direct them to the next part of the story. If there are smaller secondary links around the page, then they should not stand out and should be harder to find. Another area to think about is the main menu or global navigation. It’s important to prioritize the tabs and make sure the names reflect the order you want them to go in. SEO TWIST team shot

Why You Need A Digital Marketing Agency By Your Side

A digital marketing agency can help you develop your brand story and fine-tune your web design accordingly. The benefit of working with an experienced, reputable agency is that you get the expertise of a team of marketing professionals from design to development, SEO, social media and content marketing – all working together to help tell your story perfectly. Brand storytelling and presentation go hand-in-hand. You can have a great brand with a fantastic story, but if it isn’t presented in an impressive and engaging way, you will have a hard time getting users to stick around on your website long enough to convert. Finding a way to combine quality content with appealing, user-friendly design will improve trust and create a loyal customer base.

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